At Loonas, we want you to be satisfied with your purchase. If you are not completely happy, you may request a return under the conditions below.

1. Return Eligibility
Items can be returned within 7 days of delivery.
To be eligible for a return:
• The item must be unused and in original condition
• Tags must be intact
• Item must be in original packaging

2. Non-Returnable Items
The following items cannot be returned:
• Worn or used items
• Items without original tags
• Items damaged after delivery

3. Return Process
To initiate a return, contact us through the website with your order details.
Once approved, you will receive instructions for returning the item.

4. Refunds
After receiving and inspecting the returned item:
• Approved returns will be refunded to the original payment method
• Refund processing may take 5–7 business days

5. Shipping Costs
• Return shipping costs are the responsibility of the customer
• Original shipping charges are non-refundable
• If the item received was defective or incorrect, we will cover return shipping

6. Exchanges
Exchanges are subject to product availability. If unavailable, a refund will be issued.

7. Damaged or Incorrect Items
If you receive a defective or incorrect item, please contact us within 48 hours of delivery with proof (photos).

8. Contact
For any return or refund queries, please reach out through our contact page.

By purchasing from Loonas, you agree to this policy.