At Loonas, we aim to deliver your orders quickly and reliably.
1. Order Processing Orders are processed within 1–2 business days after confirmation. Orders placed on weekends or holidays will be processed on the next working day.
2. Delivery Time Estimated delivery time is 3–7 business days, depending on your location. Remote areas may take slightly longer.
3. Shipping Charges Shipping charges, if applicable, will be displayed at checkout. We may offer free shipping on select orders or promotions.
4. Order Tracking Once your order is shipped, you will receive a tracking link via email or SMS.
5. Delays While we aim for timely delivery, delays may occur due to factors beyond our control such as weather, courier issues, or high demand periods.
6. Incorrect Address Please ensure your delivery details are accurate. We are not responsible for delays or losses caused by incorrect address information.
7. Failed Delivery Attempts If delivery fails due to unavailability, the courier may attempt redelivery. Additional charges may apply in some cases.
8. Contact For any delivery-related queries, please contact us through our website.
