Help and FAQ – loonas

Help and FAQ

Find answers to the most common questions below.

Where are you based?

Address or shiz

How long does delivery take?

Once your order is shipped, you will receive a tracking link via email or SMS.

Can I track my order?

Yes. Once your order is shipped, you will receive a tracking link via email or SMS.

What is your return policy?

We accept returns within 7 days of delivery, provided the item is unused and in original condition.

How do I request a return?

You can contact us through our website with your order details to initiate a return.

Do you offer exchanges?

Yes, exchanges are available depending on product availability.

What payment methods do you accept?

We accept major online payment methods. Additional options may be available at checkout.

Can I cancel my order?

Orders can be cancelled before they are shipped. Once shipped, cancellation is not possible.

What if I receive a damaged or wrong item?

Please contact us within 48 hours of delivery with photos, and we will resolve the issue.

Do you offer free shipping?

Free shipping may be available on selected orders or promotions.

How can I contact support?

You can reach out through the contact form on our website.

Still need help? Feel free to contact us — we’re here to assist you.